Our goal is to give your team access to the latest platform and tools, providing long term stability. The CIMx Annual License and Support agreement (ALS) ensures your solution stays relevant with regular updates and patches. Any issues or problems that occur with your Software can pull you away from important priorities, but can also interrupt production, negatively impacting your customer's needs. With ALS, you get the rapid response to issues you need to keep production going.
A team of engineers who know your product inside and out are always available to address your needs in an urgent manner – You will never be sent to a help desk or customer service phone line. As a result, you are provided with in-the-moment support from the very same team that developed your Software solution.
Our product support is rooted in collaboration, keeping your support cost low and allowing you to focus on building your business and supporting your team.
Team with your dedicated CIMx Customer Support contact to solve problems, answer questions and provide expert consultation faster than a help line. Your single point-of-contact knows your production operations, installation, and software eliminating wasted time with excessive request forms and redundant explanations.
CIMx works closely with your in-house IT and Support resources to ensure compatibility and provide support for both the core product and any user additions to the base installation.
Customer Support assists in the free patches and upgrades provided by ALS and any necessary training for users. You are never left with an obsolete solution or another piece of legacy software.
Your standard support includes quick response to requests for custom capabilities in a patch or maintenance service pack to ensure the system continues to work to meet your evolving requirements.
Schedule Optimization Labs to incorporate new technology and processes ensuring you receive maximum value from your investment.
Your dedicated Customer Support contact will assist with renewal of all license agreements, ensuring you have uninterrupted access to the software and support you need.
With dedicated Customer Support only a phone call or email away, CIMx customers enjoy a rapid response to their questions without navigating a call center or struggling with a ticket system.
CIMx supports their customers with a dedicated Support Contact and a team of experienced Application Engineers. Our team has the technical expertise and the strategic technical know-how to deliver solutions to your manufacturing issues, keeping your company up and running so your focus will be on manufacturing and building your business, not software.
"We rely heavily on your product and we always get first class on-time customer support from members of your professional services team. We appreciate all of your efforts."
Dedicated Support Contact
You know your customer support contact by name.
They're no further away than a phone call or email
If you have a question, we guarantee a response as quickly as possible,
if not immediately. You’ll never get a busy signal or a wait time
Unlimited Customer Support
Enjoy direct access to CIMx support without limits. There’s no cost
for additional contact during the work week. It’s all part of our standard support
Free Upgrades and Patch Support
There’s never a charge for an annual software upgrades or patches
New software releases install rapidly
Software solutions in manufacturing don’t operate alone. Critical files – drawings, instructions, tool records, data collections point, critical to quality (CTQ) measures and other required engineering documentation – are often kept in separate systems. Yet all of these documents are required for production.
Quantum Connectivity integrates with existing systems to collect, collate and distribute these documents and data when it’s needed. With Quantum, there is no need for you to manually add documentation. Our infrastructure allows automatic download of your files into the system, saving you valuable time and money. Start work day one.
Data transfer between systems is secure with Quantum. The infrastructure ensures data can be shared across your enterprise, real-time, safely and exactly where you need it.
Multiple shop floor software systems mean repetitive data entry, lost productivity and unknown errors. Over time, these systems age, lowering the productivity of the entire organization.
Quantum easily migrates data safely from archaic systems, databases and worksheets, allowing real-time access to all your manufacturing data. Immediately compare current engineering processes with older ones, allowing you to keep what works.
Historical build information is critical to production. Only Quantum provides the ability to do new production and historical archiving the day you receive it. Quantum error-proofs current production and provides complete analysis of all historic production records to establish current, supportable production targets.
When your current and historical build records are in one system, today’s production goals are based on solid data and are more achievable. Compare old engineering processes with current ones and keep what works.
Learn more about our Quantum Data Migration Engine
Retire Old Systems
Replace servers and software that are no longer supported
Multiple systems mean multiple log-ins and hidden issues
Eliminate System Failure
Old servers and archaic operating systems increase risk of failure
System speed on old software is notoriously slow
Ask about system costs and Total Cost of Ownership
Compare this year’s results to production last year
Access Historical Information
Get access to new and historical production information from day one
Annual License Key for Quantum – either as a stand-alone site, multiple sites or an integrated enterprise. Customers who purchase multi-year contracts upfront will receive the chosen number of months of support to match the contract.
Consultation on Use of the Product – best practices, mini-training sessions and shortcut help.
User Administration and System Configuration Consultation – how to manage and create new and existing user profiles and choose configuration options for your Quantum installation.
Resolution – for any support issues that result in database errors or system stoppage that were caused by Quantum.
Consultation – on any support issues that result from your environment, other systems in your infrastructure and business rule changes that require a different use of the Quantum product.
Secure Access – to all standard Quantum updates and patches.
Annual Optimization Lab – provides refresher and product update training to ensure the maximum value for your technology investment.
Regular Online Tips – for as-needed training and optimization of the software.
"CIMx is a great company to work with; their rapid response time, willingness to demonstrate their capabilities, problem-solving ability and proactivity were impressive."