November 9, 2018 at 11:00 AM

No ERP Can Control Workflow

2018 Advanced Manufacturing Technology Show Series |  6 of 6

You’ve hired an ERP vendor. You should never say you bought an ERP. You hired a vendor. They’re going to be with you for a long time. Get to know them. You bought a system. You’re paying a lot of bills during the scoping process and you can’t yet use it to do anything. 

You’re exhausted. You’ve spent more money and time than you would like and certainly than you’d care to remember. You don’t have a system yet. But you have a new hire. A fabulous new hire.

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November 1, 2018 at 11:00 AM

The Real Gap in Your ERP

2018 Advanced Manufacturing Technology Show Series |  5 of 6

Nearly every company we talk to thinks that an MES fills a gap in their ERP. It seems logical from the outside, but a real MES is light years beyond a functionality bridge.

The ERP vendors would like you to think it’s true. It helps them win the argument that the ERP should do everything and even that the ERP can do everything (which it most certainly cannot).

An ERP is transactional. It handles things – a bill, a person, a customer, an order. If you’ve ever been around the implementation of an ERP, you understand the depth of pain it takes to install. That pain that you experience, and I do mean pain (have you ever seen an ERP implementation on-time or on-budget?) is the vendor building the system for you.

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October 29, 2018 at 11:00 AM

Turn the Tables on Software Vendors

2018 Advanced Manufacturing Technology Show Series |  4 of 6

We’ve spent the last few weeks talking about software vendors – what makes a good one, how to tell and how to know what questions to ask. Now let’s talk about what makes a great customer. In order to have the best customer experience, there are some things that you should know.

Remember, you are going to be in this relationship for a long time (unless you have a really crappy software vendor and rip it out quickly, which I hope you never have to do).

There are a few things that all companies (manufacturing or otherwise) can do to make their software-buying experience run as smoothly as possible. Everything that you do affects the way that you will experience the product, the service and the relationship with the vendor, so do what you can to make the most of it.

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October 26, 2018 at 11:00 AM

What’s worrisome about software vendors

2018 Advanced Manufacturing Technology Show Series |  3 of 6

I could give you all the advice I have to help you pick just the right software vendor and it still wouldn’t be enough to get you the right choice right away. In the age of consultative selling, software sales people are very good at telling you and showing you exactly what they want you to see which always happens to be what they’re great at. They’re also good at covering up their weaknesses. 

So how can you tell what they are not telling you?

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October 23, 2018 at 11:00 AM

What Matters Long-term in Software

2018 Advanced Manufacturing Technology Show Series |  2 of 6

Software is like a roommate. It is part of your life, your processes and your work. It should make your life easier. It’s a long-term choice that you don’t make lightly. With that said, what should you care about when selecting software and taking the long view?

We talked last time about ensuring that the software that you select works for you into the future. How can you test that? How would you even know what you’re going to do in the future? Here are a few things to consider and an easy test for any product that you’re reviewing.

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October 19, 2018 at 11:00 AM

The Best Software Experience

2018 Advanced Manufacturing Technology Show Series |  1 of 6

What is the best experience you’ve had with software? How about with a software vendor? I pause when I ask that question because I know what’s coming – silence or anger. People that I speak to either haven’t had a good experience with a software vendor or it’s been so long that they can’t remember one.

Having spent the last 25 years in software, I am deeply saddened by this, in manufacturing especially, but I feel for the entire industry. People don’t make choices for software lightly, no matter the purpose. Software invades your life. You can’t even leave your house without something electronic making your coffee or protecting your house.

You want it to be easy. You want it to work right “out of the box” and for an expensive coffee maker or kitchen appliance that might be true. For the rest of you, there’s radio silence.

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