Kristin McLane

Kristin McLane

Recent Posts

December 10, 2019 at 2:00 PM

Decision-Making Model Part 2

In the first piece on the Decision Making Model, we focused on data acquisition.  Data is critical in manufacturing.  In today’s world, things move faster and cost more money than previously.  There is no time or money to spare for mistakes, overruns, underruns or lost time in production.  Data acquisition is one of the keys to performance here.  Data is the new oil in your processes.

Now, we need to talk about information.  Once you’ve got the data you need, you’re going to be hungry for information.  What does the data mean?  What can you do with it?  How can you use it most effectively (and here, we mean both from an investment of time and money)?  Spreadsheet data is not very useful – it’s just numbers.  Data with its context provides information and useful feedback.

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December 3, 2019 at 9:00 AM

Is The Cloud Safe?

SAAS – Software as a Service – is now just known as “the Cloud.”  Clouds, by their very nature, are ephemeral.  They move across the sky, ever-changing.  Is the name supposed to sound magical?  It is not. Magical, that is.

The cloud is where all your information resides.  All those passwords that you save, the “remember me” buttons that you push?  Those have to be kept somewhere, right?  While part of that resides on your computer, it’s all available to anyone who has access (or can gain it).  Week after week, we hear about data breaches.  Thieves sneaking in to get your personal information.  Whether you protect it or not, the information is there.  Your information.  Once you put it “in the cloud” it is available to anyone with access to it. 

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November 27, 2019 at 9:00 AM

Thankful

At CIMx, we are very thankful to work with so many terrific companies and customers.  We speak to manufacturers every day that are making manufacturing work in the U.S. - profitably, efficiently and with great people and resources.  

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November 19, 2019 at 9:00 AM

Trust

Trust.  It’s a firm belief in someone or something.  The definition even goes so far as to say it’s acceptance without evidence or investigation.  We take a lot of things on trust every day, even if you don’t realize it. 

Did you sit at a traffic light this morning on your way to work?  Did you drive on the proper side of the road, whether that’s left or right for you?  You trusted that everyone else on the road was going to follow the same rules of the road that you were and you just went with it.

I would venture to say that you could not say the same about your software vendors.  Do you trust them?

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September 24, 2019 at 10:03 AM

Decision-Making Model Part 1

We’ve talked before about decision methodology.  In brief, the theory we follow for manufacturers is that to stay competitive, you must always make your decisions based on the information currently present.  Collecting more information could be helpful, but spend too much time here, and you have analysis paralysis

The basic tenet of the model is this: review the current landscape of the situation and make a decision based on prior experience and present details.  This is a delicate balance.  Rely too much on experience and you may be blind to what’s currently sitting in front of you.  Ignore the past and you may repeat something you’ve tried that doesn’t work.

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August 27, 2019 at 9:00 AM

Weather You Need Production Control (And We Did Spell That Correctly)

Update 09/03/19: today, as we post this blog, Hurricane Dorian is sitting over the Bahamas.  Little is yet known about how much damage has been done at this time.  Our thoughts and prayers are with all those affected. 

 

Whether you believe in global warming or not (we do try to make these blogs historically relevant without being political statements), it’s difficult to watch or read the news without seeing stories about smaller icebergs, deforestation and shifting weather patterns.  We’re not going to talk here about what’s causing those.  We’re more concerned with the idea that things are always changing, even those things that you rely on for stability. 

What do you do when the things that you count on being constant shift?  

Weather is one of those constants in our lives.  Depending on where you live, you expect the patterns of the seasons, water and temperature, to be consistent from year to year.  Everything you buy and do depends on it.  At work and at home, you rely on the weather to be relatively even from day to day, week to week, season to season, year to year.  It would be safe to say that you probably never have created a plan for what to do when the weather shifts dramatically from its current pattern.  It’s something you count on.

What do you count on in your business?  What items are there that you assume will be the same from period to period?  Do you always assume that your sales will be stable or rise?  Do you figure

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August 20, 2019 at 9:00 AM

Curiosity in Manufacturing

As people, we are inherently curious.  Even as we age, that yearning for something new causes us to travel, meet new people, maybe even wander a bit.  Curiosity is a part of human nature.  We all read studies (and see the evidence) of how curious children are when they are born.  We also see the results of traditional educational models in curiosity.  Driving children to conform to a single norm of sitting in straight-line desks and file in lines works for teachers in that in helps to control the chaos of the classroom, but if you were like me and many other entrepreneurs, conforming naturally bucked the curiosity you felt about issues that weren’t on the schedule for the teacher today. 

In a recent Harvard Business Review article on Why Curiosity Matters, Francesco Gina explores curiosity and its results on business specifically.  While most breakthroughs come from curiosity, she cites all the ways that business kill it in their workers.  Critical to this center of thinking is the notion that “it will increase risk and inefficiency.” 

Ms. Gina lays out the benefits of curiosity in work.  Confirmation bias is first on the list.  We’ve talked about this before.  Expecting what you’ll see and seeing it, whether it’s there or not.  This shows up in manufacturing all the time.  We hear it called “tribal knowledge.”  Many companies tell us that their workforce just “knows what to do.”   That only works if you never want to change how they do it. 

In training your workers to “just know,” you are eliminating the possibility of anything new.  My mind immediately goes back to the days of early automation.  Whether that conjures a picture of Lucy trying to wrap chocolates on an assembly line in “I Love Lucy” or assembly workers at the early days of Ford, this is not the way work is done today.  In the era of click and swipe, no one wants to do a job the same way all the time. 

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July 30, 2019 at 9:00 AM

Why Pictures Matter in Manufacturing

Pictures solidify messages.  Science tells us that we forget most of what we read.  (This doesn’t speak well to what you might remember about this blog, so be sure to come back and read it again.)  We remember context.  That could be the place you were when something happened.  Smells.  Visual elements of the world around you.  The writing on the page. 

The last time that you went to a bookstore (you have been to one recently, yes?), do you remember picking up a book because you liked its cover?  Maybe a magazine’s front picture drew you in?  These are images that recalled something in your mind.  They caused you to have an emotion which made you lean in.  If you opened the book, do you remember liking the text, the way it looked on the page?  Or not?

These emotions related to what you see help you to remember the content as well.  Without a connection between seeing something and an emotion, chances of you remembering it shrink drastically.  Studies (and Edgar Dale’s Cone of Experience) show that 10% of people remember what they read but 90% of what they do. 

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March 12, 2019 at 9:00 AM

Assembling Your Production System Project Team

Part 1  |  Who Should Have a Seat at the Table?

You need to assemble the right team, both internally and externally, to select, implement and support your manufacturing system. Manufacturers can’t expect IT alone to understand the needs of production just as IT wouldn’t expect QA to understand integration connections to/from your ERP. That type of departmental decision-making leads to narrow systems that rarely make it to implementation.

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November 9, 2018 at 11:00 AM

No ERP Can Control Workflow

2018 Advanced Manufacturing Technology Show Series |  6 of 6

You’ve hired an ERP vendor. You should never say you bought an ERP. You hired a vendor. They’re going to be with you for a long time. Get to know them. You bought a system. You’re paying a lot of bills during the scoping process and you can’t yet use it to do anything. 

You’re exhausted. You’ve spent more money and time than you would like and certainly than you’d care to remember. You don’t have a system yet. But you have a new hire. A fabulous new hire.

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November 1, 2018 at 11:00 AM

The Real Gap in Your ERP

2018 Advanced Manufacturing Technology Show Series |  5 of 6

Nearly every company we talk to thinks that an MES fills a gap in their ERP. It seems logical from the outside, but a real MES is light years beyond a functionality bridge.

The ERP vendors would like you to think it’s true. It helps them win the argument that the ERP should do everything and even that the ERP can do everything (which it most certainly cannot).

An ERP is transactional. It handles things – a bill, a person, a customer, an order. If you’ve ever been around the implementation of an ERP, you understand the depth of pain it takes to install. That pain that you experience, and I do mean pain (have you ever seen an ERP implementation on-time or on-budget?) is the vendor building the system for you.

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October 29, 2018 at 11:00 AM

Turn the Tables on Software Vendors

2018 Advanced Manufacturing Technology Show Series |  4 of 6

We’ve spent the last few weeks talking about software vendors – what makes a good one, how to tell and how to know what questions to ask. Now let’s talk about what makes a great customer. In order to have the best customer experience, there are some things that you should know.

Remember, you are going to be in this relationship for a long time (unless you have a really crappy software vendor and rip it out quickly, which I hope you never have to do).

There are a few things that all companies (manufacturing or otherwise) can do to make their software-buying experience run as smoothly as possible. Everything that you do affects the way that you will experience the product, the service and the relationship with the vendor, so do what you can to make the most of it.

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October 26, 2018 at 11:00 AM

What’s worrisome about software vendors

2018 Advanced Manufacturing Technology Show Series |  3 of 6

I could give you all the advice I have to help you pick just the right software vendor and it still wouldn’t be enough to get you the right choice right away. In the age of consultative selling, software sales people are very good at telling you and showing you exactly what they want you to see which always happens to be what they’re great at. They’re also good at covering up their weaknesses. 

So how can you tell what they are not telling you?

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October 23, 2018 at 11:00 AM

What Matters Long-term in Software

2018 Advanced Manufacturing Technology Show Series |  2 of 6

Software is like a roommate. It is part of your life, your processes and your work. It should make your life easier. It’s a long-term choice that you don’t make lightly. With that said, what should you care about when selecting software and taking the long view?

We talked last time about ensuring that the software that you select works for you into the future. How can you test that? How would you even know what you’re going to do in the future? Here are a few things to consider and an easy test for any product that you’re reviewing.

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October 19, 2018 at 11:00 AM

The Best Software Experience

2018 Advanced Manufacturing Technology Show Series |  1 of 6

What is the best experience you’ve had with software? How about with a software vendor? I pause when I ask that question because I know what’s coming – silence or anger. People that I speak to either haven’t had a good experience with a software vendor or it’s been so long that they can’t remember one.

Having spent the last 25 years in software, I am deeply saddened by this, in manufacturing especially, but I feel for the entire industry. People don’t make choices for software lightly, no matter the purpose. Software invades your life. You can’t even leave your house without something electronic making your coffee or protecting your house.

You want it to be easy. You want it to work right “out of the box” and for an expensive coffee maker or kitchen appliance that might be true. For the rest of you, there’s radio silence.

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