In this day and age, customer service and reputable businesses are getting harder to find. There is more to the sustainability of a software system than just the promised functionality. In fact, a system is only as good as the support and the reputation of the company that maintains it.
It is critical to find a vendor that proves they are trustworthy, knowledgeable and collaborative.
Avoid the Vendor that does it all.
If you’ve ever started down the software implementation path, you’ve likely been blindsided by costs that you hadn’t planned for.
Maybe you had to add a module or two to meet your core requirements. Maybe you needed to pay extra for support or additional training. Or maybe your vendor required you to purchase an additional service to upgrade or integrate?
Unfortunately, the list goes on and on. To combat this, look for a vendor that will not say “yes” to everything. A trustworthy vendor will ask the right questions to ensure you get what you need, without adding additional cost for little to no benefit towards solving your long term goal.
Find a Vendor that supports your buying process.
Your primary goal is to find a system that is reliable with minimum support needs. However, it is important to know that if something does go wrong, or if you have a question, you won’t need to waste time hunting down a response. Although you can never truly understand the future support structure until you become a customer, there are red flags throughout the sales process that you should look out for.
When you ask your sales rep a question or request a demonstration, how long does it take for them to respond back? If you find your buying process to be slowed or hindered because your vendor is unable to deliver, this will be a strong indication of their ongoing customer service.
Find a vendor that can see the big picture.
Most businesses have more than one system to support their production. For you, if all the different parts do not move in harmony, you will be left with more headache than efficiency. Find a vendor that is willing to partner with other software systems to ensure the end result is a positive one.
A good vendor will ask questions to understand the important systems you are currently using and how they impact production so that you have everything you need. It is important that they keep you focused on the primary goals and help you identify future opportunities for additional functionality or system integrations.
By focusing on a vendor that will care enough to ask questions about your most costly production issues and your long-term goals, you will be sure to succeed. You don’t need someone that will tell you they can do everything, because you don’t need everything. You need a vendor that has the expertise and the experience to guide you through a successful project, while also taking into account what is best for you and your shop, not just their bottom line.
Manufacturing Software Experience | CIMx Software
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